Is this Orlando hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Orlando hotel have a swimming pool?

Yes, this Orlando hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Orlando hotel?

Best-rates for the Orlando hotel starts from $477 per night with includes Accessibility, Wellness Facilities, Bar, Entertainment, Internet, Air Conditioner, Parking, Wheelchair Accessible, Kitchen, Guest Services, Breakfast, Hot Tub, Laundry, Balcony/Terrace, Security/Safety, Business Services, Fireplace/Heating, Restaurant, Pool, Transportation/Shuttle, Bedding/Linens, Sports/Activities, Toiletries, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Orlando hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Orlando hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Orlando hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Orlando hotel?

Based on the information reported by the owner or manager, the Orlando hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Orlando hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Universal's Helios Grand Hotel, a Loews Hotel | Hotel in Orlando

| 9.8 (91 Reviews) | 1 Bathroom

Orlando Hotel | Universal's Helios Grand Hotel, a Loews Hotel

Hotel in Orlando

Mediterranean hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Soap

Toilet paper

Shower/tub combination

Towels

Private bathroom

Free toiletries

Hair dryer

Shampoo

Bedroom

Heating

Bed sheets

Free cribs/infant beds

Air conditioning

Laptop-compatible safe

Turndown service

Phone

Desk

Connecting rooms available

Desk chair

Iron/ironing board

Laptop-friendly workspace

Separate sitting area

Breakfast

24-hour room service

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 1-40 per person

2 bars/lounges and 1 poolside bar

2 restaurants and 1 coffee shop/cafe

Coffee/tea maker

Mini-fridge

Parking

Secured covered valet parking on site (USD 45 per night; includes in/out privileges)

Limited onsite parking

Secured self parking on site (USD 36 per night; includes in/out privileges)

Free theme park shuttle

Wheelchair-accessible parking available

Electric car charging station on site

Accessibility

11 on-site accessible parking spaces

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Well-lit path to entrance

Elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible registration desk height (inches): 34

Wheelchair-accessible public washroom

Elevator door width (inches): 41

Wheelchair-accessible path of travel

Front entrance ramp

Wheelchair-accessible path to elevator

Activities

Theme parks

Fitness center

Arcade/game room

Lifeguards on site

Shopping

Outdoor pool

Hot tub

Entertainment

55-inch flat-screen TV

Pay movies

Premium channels

Satellite channels

General

Conference space (3425 square feet)

Vending machine

Front-desk safe

Elevator

English

Spanish

Smoke-free property

Guest Services

Mini-fridge

Pool gate

Arcade/game room

Laundry facilities

Outdoor pool

Free theme park shuttle

Fence around the pool

Free cribs/infant beds

Wedding services

Multilingual staff

Dry cleaning service

Tour/ticket assistance

24-hour front desk

Laundry facilities

Turndown service

Daily housekeeping

Porter/bellhop

Concierge services

Luggage storage

Internet

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Lifeguards on site

Pool cabanas (surcharge)

Rooftop terrace

Pool sun loungers

Pool umbrellas

Outdoor furniture

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 21

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are available for usd 39.38 per night. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately usd 1 to 40 per person covered self parking fee: usd 36 per night (in/out privileges) covered valet parking fee: usd 45 per night (in/out privileges) rollaway bed fee: usd 39.38 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

**valid theme park admission required extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Karla

Dec 2, 2025 04:48:47 AM

Review Score: 8

Summary: Very nice hotel and the staff was super friendly and helpful. Rooms are ok , not very luxurious which I expected from the exterior and lobby.

See All Reviews

Room Arrangement

Room Info	Facilities
Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, Bathrobes, No rollaway/extra beds, Number of bedrooms - 2, Wardrobe or closet, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, Bathrobes, No rollaway/extra beds, Number of bedrooms - 2, Wardrobe or closet, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Wardrobe or closet, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Wardrobe or closet, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View 1 King Bed (Dedicated Entrance to Epic Universe**) Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Wardrobe or closet, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Celestial Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 2 King Bed and Double Sofa Bed	General Bathrobes, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Wardrobe or closet, Sofa bed, Number of living rooms 1, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Wardrobe or closet, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Bathrobes, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2